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Click for The Ultimate Locker Room Training System!

How to Set Up and Manage the Locker Rooms at a Country Club or Resort

TO PURCHASE THIS BOOK, CLICK HERE

Introduction

The Table of Contents and excerpts from the book are provided below.

Foreward by Heinz Hofmann, General Manager, The Country Club at DC Ranch, Scottsdale, Arizona.
Forward by Robert Islay, Clubhouse Services Manager, The Country Club at DC Ranch, Scottsdale, Arizona.
About the Author
About The Country Club at DC Ranch

1. THE LOCKER ROOM MANAGERS ASSOC. WEB SITE                

12-15

2. THE EFFECTIVE LOCKER ROOM MANAGER 
Desired Traits
Desired Attitudes
Desired Skills
Locker Room Manager Roles
Desired Dress Code
 

16-22

3. LOCKER ROOM DEVELOPMENT AND MANAGEMENT
Locker Room Development
Types of Lockers
Types of Locker Access
Locker Identification
Types of Locker Material
Locker Assignments-Starting from the Ground Up
Guest Locker Management
The "Lock List" and Locker Management
Locker Bay Management
Miscellaneous Locker Assignment Issues
Locker Rental Laws
Starting a Locker Room from Scratch-The Country Club at DC Ranch Story
Men's "Lock List"* (39)
Men's Problem Locker List* (40)
Men's Locker Assignment Book-Cover Page* (41)
Locker Assignments at a Glance* (44)
Men's Locker Assignments* (45-54)
Women's "Lock List"* (55)
Women's Problem Locker List* (56)
Women's Locker Assignments Book-Cover Page* (57)
Women's Locker Assignments at a Glance* (58)
Women's Locker Assignments* (59-63)
Managing the Women's Locker Room
Some Final Thoughts on Locker Assignment Books
Management of Lost and Found Items
 

23-67

4. LOCKER ROOM MANAGEMENT AND AMENITIES 
Amenity Categories
Factors that Determine Amenity Choice
Putting Your Order Together
'Fore' Supply Company Orders
Final Thoughts on Amenities and Their Management
Schedule for Checking Amenities* (82)
"Vigilance" is the Watchword
 

68-83

5. GOLF SHOES AND THEIR SPIKES              

84-106

6. THE CLEANLINESS FACTOR 
The Rural Modest Semi-Private Country Club
The Rural Mid Range to High-End Private Country Club
The Urban Modest to Mid Range Semi-private Country Club
The Urban High-End Private Country Club
  

107-109

7. TEE TIMES AND TOURNAMENT PLAY 
Straight Tee Times
Shotgun Start
Member-Guest
Skins Game
Horse Race
Scramble
The Invitational
The Annual Corporate Golf Outing
The Country Club at DC Ranch 1st Annual Member-Guest Tournament
Every Club has its Own Rhythm-and I'm not Talkin' the Blues
 

110-116

8. TOWEL MANAGEMENT
Disposable Towels
How to Locate a Towel Service
Add Laundry Room, Include One, Have Existing Staff do Towels
For a Club with a Resort, Use the Resort Laundry Room
Club without Resort Will have to Use Laundromat
Lowering Your Towel Bill
 

117-119

9. WHEN THINGS GO AWRY  
Plumbing Problems
Lighting Problems
Steam Room Malfunction
Thermostat Malfunction
Hardware Problems
Television Problems
Exercise Machine Malfunctions
Contacts to Fix Problems with Locker/Bath Rooms* (122)
 

120-123

10. MORNING AND EVENING WALKTHROUGHS           

124-126

11. A TYPICAL DAY IN THE LIFE OF A LOCKER ROOM MANAGER
A Typical Day in the Life of a Locker Room Manager at Arizona Biltmore C.C.
A Typical Day in the Life of a Locker Room Manager at The Country Club
Those Atypical Days
The Subtle Differences Between Semi-Private and Private Golf Clubs
 

127-135

12. MEMBER COURTESIES  
The Ten Commandments of Successful Member Service
Courtesy
Courtesies Extended by the Locker Room Manager and Related Staff
A List of Courtesies
 

136-139

13. MANAGEMENT STYLES AT COUNTRY CLUBS  
Management Styles-A Mixture of Method and Ego
Push vs. Pull or the Manager vs. The Board
Management Style of The Country Club at DC Ranch
 

140-143

CONCLUSION                  

144-145

ACKNOWLEDGMENTS               

146

 

 
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