The LOCKER ROOM MANAGER'S BOOK OF WISDOM
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- Information on Salaries, Shoe Care, Amenities, etc. that No Locker Room Manager should be Without
A Collection of Tips and Suggestions
From LRMA e-Newsletters, 2004 - 2008
Manager of Shoe and Locker Room Services
President-Locker Room Managers Association
The Country Club at DC Ranch
Table of Contents
CHAPTER ONE Bimonthly Columns
- 14 Societal Trends that Affect Locker Room Management
- 14 LRMA Membership, Can you take it with You to Another Club?
- 15 Tired at the End of a Long Day? There's a Good Reason!
- 15 - 16 Responsibility for Member Comfort Extends Beyond Locker Room Doors
- 16 The End of the Year is Approaching! "I should have counted my tips as earnings?"
- 16 - 17 Member Holiday Tipping-Do's and Don'ts
- 17 Two Ways of Looking at LRM-Member Relationships
- 17 - 18 The Naked Truth about the Most Overlooked Area in Golf and Country Clubs
- 18 The 1st Annual LRMA Conference: Where? When?
- 19 LRMA Web Site-Helping Members and Non-members Find Employment
- 19 Search for Jobs can take Strange Turns in High-tech America
- 19 - 20 Club Managers Have Love/Hate Relationship with Locker Room Managers
- 20 Season's Arrival Means Using Shortcuts, but without Compromising Quality
- 20 - 21 Locker Room Managers Association-A Look Ahead
- 21 - 22 Clubhouse Managers have a Love or Hate Relationship with Locker Room Managers
- 22 Locker Room Managers Wear a Variety of Hats, Many of them Outside the Locker Room
- 22 Think You can't be Laid-Off from Your Country Club? Think Again! One Member's Story
- 22 - 23 Embrace the Complainer and Disruptors at Your Club
- 23 - 24 Earning Extra Income by Providing Office Shoe Services
- 24 Locker Room Managers have a Wide Variety of Cleat "Arrangements" with Their Clubs
- 25 When I Grow Up I want to be a Locker Room Manager?
- 25 - 26 Member Sloppiness-When Enough is Enough
- 26 Locker Rooms as "Home" and "Base of Operations"
- 26 - 27 Should Locker Room Managers be Familiar with the Latest Golf Club Technology?
- 27 A Debate: Should Locker Room Managers Maintain Member Confidentiality or Exploit It?
- 27 - 28 General Manager's World Dizzying, Locker Room Managers Face Challenges Too
- 28 - 29 What Lies Ahead for the LRMA in 2007
- 29 Locker Room Manager Frustrations
- 29 - 30 Humorous Happenings in the Locker Room have Lessons to Teach
- 30 - 32 A Day in the Life of a Locker Room Manager . . . Who is He and why do we need Him?
- 32 - 33 If there was a Certification Exam, what would it cover?
- 33 Great Locker Room Staffs at Different Clubs have One Thing in Common
- 33 - 34 Using Marketing Techniques as a Means of Overcoming Loss of Income due to Use of Soft Spikes
- 34 - 35 Evaluating Effectiveness of Daily Routine could make Services more Efficient
- 35 How to Become a One Minute Manager in the Locker Room
- 35 - 36 Be "Net-worthy" to provide Members with Even Better Service
- 36 Handling a Member's Death in the Locker Room Setting
- 37 The Going Rate for Shoe Shines
- 37 - 38 Maintaining the Positive Charge in Your "Service Battery"
- 38 - 40 A Customer Service Conundrum
- 40 - 41 Plans for Locker Room Managers National Conference in 2010 includes: Workshops, Vendors and Golf
- 41 LRMA Expands as a Result of Contacts made at Golf Industry Show
- 41 - 42 How Locker Room Managers can help build Member-Member Relationships
- 42 - 43 Lessons from the Titanic
- 43 - 44 What a Locker Room Manager can Learn from a Produce Truck
- 44 Locker Room Managers are routinely Left "Out of the Loop" by Their Clubs
- 44 - 45 Point-Counter Point: Should Club Web Sites include Locker Room Managers?
- 45 - 46 Shoe Care Myths or Facts?
- 47 Serving the Wealthy in a Country Club Setting: A Survival Guide
- 47 - 48 Can Locker Room Managers and Attendants Benefit from Continuing Education?
- 48 - 49 The Changing Face of Locker Room Management/Locker Room Managers
- 50 Salaries and Locker Room Managers: What should We be Paid? Part I
- 50 - 51 Salaries and Locker Room Managers: What should We be Paid? Part II
CHAPTER TWO LRMA Member Comments
- 53 - 55 How are tips handled with the attendants in your locker room?
- 55 - 56 What did you do before becoming a locker room manager?
- 56 - 58 If you could hire anyone to fill an open position in your locker rooms whom would you hire?
- 58 - 60 How many rounds should a brand name golf shoe last?
- 60 - 61 What is the status of you club for tips? Do you encourage member tipping during the Holidays?
- 61 - 62 What do you charge per pair for street and golf shoes?
- 62 What are you doing in your shoe room/locker room/men's grill to prevent global warming?
- 63 What is the most outstanding area of your locker room? Your weakest area?
- 63 - 64 Are you losing money because of soft cleats? If yes, why? If not, why not?
- 64 - 65 How many days should the LRMA National Conference be and what should we do?
- 65 - 66 Should there be a School of Locker Room Management and if so, what should it teach?
- 66 - 68 How would you describe the management style your immediate supervisor?
- 68 What is the average age of your male members and what types of amenities do they prefer?
- 68 - 69 What kind of amenity containers do you use in your wet areas? What products are included?
- 69 - 71 What advice would you give a person who is about to become a rookie locker room manager?
- 71 - 72 How do you connect with each and every member in a way that is meaningful to them?
- 73 - 76 If a member asked you what brand of golf shoes you recommend, what would you tell him and why?
- 76 - 77 What product do you have in your shoe room that you absolutely could not live without?
- 77 - 79 If you could change anything about your shoe room, what would it be?
- 79 Should locker room managers/attendants be bartenders and waiters?
CHAPTER THREE Thought for the Work Week Ahead
- 81 Do these Two Things for a Better Locker Room Services
- 81 Set Service Goals
- 81 Be Sure to Spread Holiday Cheer ($$$) Among Staff Members
- 81 - 82 File Member Compliments Away to Maintain Good Attitude
- 82 You Can't Pick Your Parents or the Members at Your Club
- 82 Hospitality: A Key Emphasis in Locker Rooms
- 82 - 83 If You have Golf Privileges, Never take Them for Granted
- 83 Make sure Excellence in Locker Rooms is Apparent in "Unofficial Duties"
- 83 If You Don't have something Nice to Say about Staff, Don't Say It
- 84 Locker Rooms: the Members' Last Bastion
- 84 Keep Close Tabs on Locker Room's High Traffic Areas
- 84 - 85 Be an "Environmentally Friendly" Locker Room Manager
- 85 Member Familiarity Breeds Complacency or Top Notch Service
- 85 Great Customer Service is a Daily Decision
- 85 - 86 Using the Tee Sheet to Provide Extraordinary Service
- 86 What is Your Spike Switch-Out Standard?
- 86 - 87 Using the Right Shoe Care Products doesn't Guarantee Success
- 87 - 88 Hire for Attitude and Personality, Skills can be Taught
- 88 Who IS Your Boss Anyway?
- 88 - 89 Locker Room Managers Deserve Higher Status at Clubs, Golf Privileges at Multiple Facilities
- 89 How to Sweeten Your Relationship with Your Members
- 89 - 90 The Three Key Job Areas of LRMs and Timely Questions
- 90 Raising Your Arm serves as Great Analogy for better Locker Room Services
- 91 Motivating the Tenured Locker Room Manager
- 91 - 92 Are there "Master" Locker Room Managers amongst Us?
- 92 - 94 Point Counter Point: Liaise Faire vs. Butler Style of Customer Service in the Locker Room
- 94 Ode to Locker Room Managers: A Poem
- 94 - 95 Great Service is in the Details and Follow Up
- 95 - 96 New Year is Time to Take Stock: Literally and Figuratively
- 96 The New Reality for Locker Room Managers
- 96 Taking a Belt to Elevate Service to Members
- 97 - 98 Recent Articles in Golf Publications call Attention to the Importance of Locker Rooms
- 98 Getting Members familiar with Your Face is Half the Battle
- 98 - 99 How to Go Green in Your Locker Rooms
- 99 Methods of Finding Lost Shoes
CHAPTER FOUR The President's Shoe Care Tips of the Month
- 101 The Locker Room Managers Association Shoe Care System DVD
- 101 - 102 Use Club Classic Liquid Polish to Restore Counters
- 102 - 103 Use Nu-Life Spray to Bring Back a Golf Shoe's Original Finish
- 103 Machine Buff Topsiders to Save Time
- 103 - 104 Shoe Care Shortcut-A Quick Fix for "Frosty" Saddles
- 104 Care for Golf Shoe Sole Edges Properly and Save Time
- 104 What's the Best Polish? A Veteran Shoe Repairman's Advice
- 104 - 105 "Count the number of shines I do? Are you out of your #$%&**!#?! mind?"
- 105 How White Shoes are Done at the Tournament Players Club at Sawgrass
- 105 - 106 Don't have at Least Pair One Pair of Shoe Stretchers? You Should!
- 106 - 107 Mr. Leather Liquid-the Time Saving Brother of Mr. Leather Wipes
- 107 Clean Soiled Golf Shoes with Windex, Simple Green, Bleech White, Scrubbing Bubbles etc., BUT-
- 107 Use `Fore' Supply Company's Bafix Cleaner on Grimy, Soiled White Golf Shoes
- 107 Never Use Fiebing's White Shoe Dye
- 108 Mr. Leather Wipes-The Latest in Time Saving Shoe Products
- 108 - 109 CollarSTYX-A Great Way for Members, Guest and Staff to Keep Polo/Golf Shirts Looking Great
- 109 `Fore' Supply Company's Citrus Cleaner-A Great Alternative to Petroleum-Based Cleaners
- 109 No Streaking Allowed on White Golf Shoes-Dab Instead
- 109 - 110 `Fore' Supply Company's Club Classic Leather and Vinyl Conditioner and Cleaner-A MUST HAVE
- 110 - 111 Solving the Dilemma of the Over-polished Light Brown Shoe
- 111 A Simple Way to Make Shoe Laces Last Longer
- 111 - 112 Tie One On to Lengthen Shoe Laces
- 112 Shortcut to Cleaning Your Spikeless Shoes
- 112 Street and Golf Shoe Care Shortcuts
- 113 `Fore' Supply Company's Club Classic White Liquid Shoe Polish-Unmatched on Golf Shoes
- 114 1001 Uses for Tongue Pads
- 114 Use Scotch Brite Pads to Remove Scuffs from White Golf Shoes
- 114 Fiebing's Shoe Scrubber-Great for Cleaning Mud off All Types of Shoes
- 114 - 115 TOP 10 LIST What You Don't Want to Hear at the End of 15 Hour, 100+ Pair Day
- 115 Save Money on Cleats-Here's How
- 115 - 117 To Increase Your Income at Your Club, Consider These Revenue Streams
- 117 - 118 Foot Solutions, Part I: Introduction, The Examination
- 118 - 119 Shoe Room Equipment-Proper Maintenance is a Must!
- 119 Cedar Shoe Trees from `Fore' Supply Company
- 119 - 120 Shoetypes: The Definished Shoe
- 120 FootJoy Shoe Laces Now Available through `Fore' Supply Company
- 121 - 122 Shoetypes: The Thirsty Shoe
- 121 Fiebing's Leather Dye: Recommended for Badly Stained Street and Golf Shoes
- 121 - 122 A Wrenching Situation: What Cleat Tools to have on Hand in Your Shoe Room
- 122 For Badly Soiled White Golf Shoes, Use `Fore' Supply's 6" Iron Handle Scrub Brush
- 122 - 123 Stackable Bins Make Saving Money on Golf Cleats Simple and Easy
- 123 The Over Polished Shoe
- 123 - 124 The Versatile `Fore' Suede Brush
- 124 The Super Scuffer
- 124 Club Classic Non-aerosol Foot Spray takes the place of More Expensive Desenex and Tinactin
- 124 - 125 Shoetypes: The Shiner
- 125 Jockey 24" Shoe Horn with Flexible Section
- 125 - 126 Shoetypes: The Chalker
- 126 Flannel Shine Cloths: Key to Your Best Shoe Shine
- 126 - 127 How to get Rid of Scuffs on the Toes of Black Golf Shoes
- 127 Use White China Marker for Guests' Shoes
- 127 10 Rules for Shining Street and Golf Shoes
- 127 - 128 Barge Rubber Cement, the Best Glue for Shoe Repairs
- 128 WD-40 from `Fore' Supply, Still a Staple for Cleat Switch-outs
- 128 - 129 `Fore' Supply Company's Leather and Vinyl Conditioner and Cleaner Revisited
- 129 - 130 Words of Shoe Care Wisdom from Airport Shoe Shine Man
- 130 Mr. Leather Liquid Revisited
- 130 - 131 A Simple Way to Remove "Spinner" Fast Twist Cleats
- 131 There's more than One Way to Remove a Cleat (Hint: have a Pliers on Hand)
- 131 - 132 How to Care for Brown Street and Golf Shoes, Part II
- 132 Coping with Calluses
- 132 - 133 How to Remove Stubborn Spikes from Adidas 360 Golf Shoes
- 133 LRMA Shoe Care System: Restoring Category 5 Golf Shoes
- 133 - 134 Club Classic Neutral Liquid Polish can make Right Sole Edges Shine
- 134 Why most Shoe Rooms could benefit from Shelving
- 134 - 135 An Unconventional Use for Hand Buffing Brushes
- 135 - 136 How to Care for Black Nike Golf Shoes Using the LRMA Shoe Care System
- 136 - 137 Taking Proper Care of Footwear means Less Time Wasted on Each Visit to Shoe Room
- 137 How to Go Green in Your Shoe Room
- 137 "What's in Your Locker" Form a Great Idea
- 138 How to do a "Poor Man's Dye Job"
- 138 - 139 Ideas to Keep in Mind about Dying Shoes, FAQs
- 139 - 140 Dying a Pair of Brown/White Saddle Golf Shoes
- 140 - 141 How to Dye a Pair of Brown Street Shoes
- 141 - 142 How to Sew a Golf Shoe Sole back to the Upper
CHAPTER FIVE The President's Customer Service Tips of the Month
- 144 Willie's Ways
- 144 You Mean I Can't Eat My Lunch at the Shoe Room Counter?
- 144 - 145 Know the History and Amenities of Your Club to Attract New Members
- 145 How to Deal with the High Maintenance Member or HMM
- 145 - 146 If a Member Loses His Shoes, Let Him off the Hook
- 146 Act on Member Suggestions Whenever Possible
- 146 How to Keep Your Wet Areas Looking Great
- 146 - 147 Members and Guests Require more Attention? Have Staff "Work the Floor"
- 147 Assign Guest Lockers Properly to Add to Country Club Experience
- 147 Pass on Current Course Conditions to Guests
- 147 - 148 Along with a Shine, Give Your Guests a Couple of Souvenirs
- 148 How to get Your Members to Tip more Often
- 148 - 149 "Where the hell are my street shoes!?!?!" or Avoiding the Guest "Shoe Tantrum"
- 149 Staff Shoe Care should have "Shock Value"
- 149 - 150 Keep Spray Bottle with Eucalyptus on Hand to Keep Steam Rooms Smelling Great
- 150 Put Motion Sensor Lights in Locker Room Bathrooms to Save Money
- 150 - 151 Keep an 8" Economy Revolving (Leather) Punch on Hand
- 151 Tired of Barbicide all over Your Sink Areas? Use Comb Sleeves Instead
- 151 "Thank You, Sir" Goes a Long Way
- 151 - 152 Never Let a Locker Room Manager at Another Club get Credit for Your Work
- 152 Using a Message Board to Improve Customer Service
- 152 - 153 Customer Service and Golf Cleats or Which Cleat is Best for Your Members?
- 153 Extraordinary Service: Go in Search of Shoes that Need Shining
- 153 - 154 Three Phrases that will Improve Your Service to Members and Guests
- 154 - 155 Provide Your Members and Guests with a Palate of Cleat Choices
- 155 Go Where No Locker Room Manager has Gone Before
- 155 - 156 Cash Tips; Should You Disclose?
- 156 - 157 Consider Adding These Services for Members/Guests and Increase Your Income
- 157 - 158 Proper Brand of Shoe Lace keeps Member Footwear Looking Great and Trouble Free
- 158 - 159 How to Prepare for the Annual Member-Guest Invitational
- 159 A Locker Room Manager's Keys to Handling Member Shoe Trees
- 159 - 160 Overlapping Toes
- 160 - 161 Claw Toes and Cures
- 161 Over Pronation (Flat Feet)
- 161 - 162 Post-Tib Tendonitis
- 162 - 163 Achilles Tendonitis and Your Feet
- 163 - 164 Foot Injuries
- 164 Member and Guest Shoe Care Advice: Is it Worth Taking?
- 164 - 165 CASE STUDY: How to Deal with a Tipsy Member or Guest
- 165 - 166 Should we know what Services Our Personal Trainers and Massage Therapists Offer ?
- 166 How to keep Members up to Date on Golf Events
- 166 - 167 The Importance of Attitude or what I Learned from a Worker at the Local Dry Cleaners
- 167 - 168 Arch Pain/Arch Strain
- 168 Ingrown Toenails
- 168 - 169 Corns: Their Cause and Cure
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