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Click for The Ultimate Locker Room Training System!




ATTENTION:

This year the association is excited to offer seven levels of membership.

Why join the Locker Room Managers Association?

Because we believe that without a vibrant, hospitality driven customer service savvy locker room staff, your club WILL NOT SURVIVE. Byron Nelson called the locker rooms "The soul of the country club" for good reason. We believe that in order for your club to survive and THRIVE, locker room staffs will need to add to their skill set and offer innovative amenities or become even better at what they do. The Membership Levels below will do both for your facility.

LRMA Membership Levels

The association offers seven levels of membership: Regular, Premium, Gold, Platinum, Titanium, Diamond and Foundation. Each level has more to offer than the one before it, including ON SITE TRAINING. The benefits of each level are explained below.
Locker Room Managers Association!!
$99.00
Regular Membership
    A Regular Membership entitles a Locker Room Manager and his staff to the following (#1. and #2. are housed on the web site and can be accessed by a Password and User ID, #3-#8 are sent to locker room staffers via email):

  1. 750+ Articles Housed on the LRMA Web Site-Members have access to hundreds of articles (each member is sent a Word file containing all of the titles) on every facet of the profession on the LRMA web site at www.yourlrma.com through the use of a Password and User ID. Titles include, "How to get Your Members to Tip More Often" and "A Sneaky Way to Save on Amenities" among dozens of others.
  2. Free Job Postings on the Web Site Jobs Page-members can post job openings at their clubs at no cost and their postings will be read by members and non-members worldwide (membership is not required to view job postings). Most clubs that post jobs get calls from three or more qualified candidates.
  3. Membership Names, Clubs and Addresses/Email Addresses-each member is sent a file with the names, addresses and email addresses of all the members. With members in good standing at about 200 clubs in close to 40 states across the nation, chances are there is a member club nearby that you can network with.
  4. LRMA Monthly e-Newsletter-every member receives a 5-12 page e-newsletter on the 1st of each month.
  5. Thought for the Work Week Ahead, Bimonthly Column-members receive A Thought for the Work Week Ahead every Monday with tips and/or thought provoking articles as well as a Bimonthly Column on the 15th of the month, also via email with same.
  6. Membership Certificate-each member receives a Membership Certificate suitable for framing that you can proudly hang in your locker room. Click here to view the certificate.
  7. LRMA Shoe Care System-a document that details how to care for street and golf shoes in any condition and is emailed to each member free of charge, 20 pages (to obtain the interactive DVD that goes with the written system call 'Fore' Supply Company at 800-543-5430, cost is $59.95 and supplies are limited, so call and get a copy ASAP).
  8. "The 10 Biggest Mistakes Locker Room Managers make and How to Correct Them"-this article outlines the common mistakes made by locker room staffers and how to quickly remedy them. It is emailed to each member at no cost, 10 pages.
Locker Room Managers Association!!
$139.00
Premium Membership
    A Premium Membership entitles a golf and/or country club's locker room staff to all of the benefits outlined in the Regular Membership (#1 - #8. above). This membership level also includes access to 48 past issues of the monthly newsletters and three Training Modules. The latter consists of dozens of items for locker room staff to study after which they will take a quiz consisting of 10 questions. The newsletters and modules are as follows (all four dozen of the newsletters and the three modules are housed on the web site and can be accessed with a Password and User ID): 48 Issues of the Monthly Newsletters-these newsletters were compiled from issues written from 2008 - 2011 and contain dozens of tips and information you can use to improve nearly every facet of your locker room operations.

  1. Locker Room/Shoe Care Training Module-there are two modules in one and they cover everything from greeting members and guests to the latest cutting edge shoe care techniques that will save every club money and training time.
  2. Customer Service Training Module-this module is filled with practical every day situations (and some that are not!) that occur in the locker room and gives clear directions and advice as to how they should be handled. This material will be of value to the rookie locker room staffer and the veteran. This module came about after a member of the LRMA contacted the president of the association saying he liked the locker room module, but more training needed to be offered for customer service related situations that arise with members.
Locker Room Managers Association!!
$199.00
Gold Membership
    A Gold Membership entitles a golf and/or country club's locker room staff to all of the benefits outlined in the Regular and Premium Memberships. This membership level also includes access to 48 past issues of the monthly newsletters and five Training Modules. The latter consists of dozens of items for locker room staff to study after which they will take a quiz consisting of 10 questions. The newsletters and modules are as follows (all four dozen of the newsletters and the three modules are housed on the web site and can be accessed with a Password and User ID): 48 Issues of the Monthly Newsletters-these newsletters were compiled from issues written from 2008 - 2011 and contain dozens of tips and information you can use to improve nearly every facet of your locker room operations.

  1. Locker Room/Shoe Care Training Module-there are two modules in one and they cover everything from greeting members and guests to the latest cutting edge shoe care techniques that will save every club money and training time.
  2. Customer Service Training Module, Part II-this module is filled with practical every day situations (and some that are not!) that occur in the locker room and gives clear directions and advice as to how they should be handled. This material will be of value to the rookie locker room staffer and the veteran. This module came about after a member of the LRMA contacted the president of the association saying he liked the locker room module, but more training needed to be offered for customer service related situations that arise with members.
  3. Customer Service Training Module, "How to Make Members and Guests Laugh/ Smile"-taken directly from the LRMA president's interactions with members and guests in the locker rooms at his club to keep them laughing and smiling, this module provides the trainee with insights on what to say when golfers complain about their games. And how to react in a positive manner when a member, for example, hands a golf shoe to a staffer that is missing a spike. This module builds stronger relationships with members and guests through the use of humor.
  4. Anti-theft Training Module, "How to Prevent Theft of Amenities from Locker Rooms"-Theft of product from locker rooms at golf and country clubs is costing the industry millions. This module will give you practical ways to prevent it at your club. It came about as a result of member responses from a Question of the Month on theft in a series of weekly Thoughts. What became clear is that nearly every club has product stolen, many of them on a weekly or monthly basis. Practical tips allow staffers to keep product where it belongs--in your locker rooms for the use of members and guests. Techniques and tips are also provided to prevent and protect member and guests belongings from being stolen out of their lockers.
Locker Room Managers Association!!
$299.00
Platinum Membership
    A Platinum Membership entitles a golf and/or country club's locker room staff all of the benefits outlined in the Regular, Premium and Gold Memberships above and includes access to the three books below (all three are housed on the web site and can be accessed via Password and User ID): (Please note that each GOOD STEWARD book covers its own topic area-shoe room operation and locker room management respectively-and are the best books available in the industry. They reference problems, then give solutions in an easy reading narrative form. These books are considered the bibles of the industry and should be in the hands of every Locker Room Manager, no matter his level of expertise)

  1. THE GOOD STEWARD - How to Set Up and Operate a Shoe Room at a Country Club or Resort (200 pages, cost $59.95). This book shows the Locker Room Manager how to design a work area and a system that fits the needs of members. The book explains how to clean, water-proof, dye, polish, shine and care for different types of shoes; and which products to use for specific jobs (200 pages, normal cost $59.95).
  2. THE GOOD STEWARD - How to Set Up and Manage the Locker Rooms at a Country Club or Resort (170 pages, cost $59.95). In this book three types of clubs are used as models for the daily operation of locker rooms from opening to closing of the day. How to: set up an efficient, member friendly locker room, what amenities are needed, which duties need to be performed and when are just a few of the topics that are dealt with .
  3. THE LOCKER ROOM MANAGER'S BOOK OF WISDOM - Information on Salaries, Shoe Care, Amenities, etc. that No Locker Room Manager should be Without (170+ pages, cost $59.95). This book consists of articles and member responses from the categories found in the association newsletters, and includes research into member salary and wage levels. Members also answer 20 questions about the operation of their shoe and locker rooms, including advice for the new locker room manager with no experience. This information is not available anywhere else but here.
  4. NOTE: by purchasing the Platinum Membership that includes the cost of the three books above (and therefore not ordering and paying for them individually) above you save more than $60.
Locker Room Managers Association!!
$999.00
Titanium Membership
ONLY 3 Memberships AVAILABLE EACH YEAR
    A Titanium Membership entitles a golf and/or country club's locker room staff all of the benefits outlined in the Regular, Premium, Gold and Platinum Memberships above and also includes:

  1. Grading and discussion of modules and quizzes from all five training modules for no more than one hour by/with president of the association. By becoming a Titanium Member the Locker Room Manager or Lead Attendant agrees to read all five modules, complete all module quizzes and send the latter to the president via email. After grading the quizzes, the president will contact the member and discuss, via phone and/or skype, both the general theme of each module as well as go over all quiz questions and answers.
  2. Evaluation of shoe room for ergonomics, product use and product placement, discussion of same for no more than two hours by/with president of the LRMA. By becoming a Titanium Member the Locker Room Manager or Lead Attendant agrees to take and email photo(s) and a rough drawing of a floor plan of the shoe room, shoe product use and placement and the layout and steps taken to restore street and golf shoes. The president of the association will evaluate these areas and make the manager aware of, via a written report, what can be done to improve the shoe room in these areas and what is being done well. See #4 below.
  3. Evaluation of locker room amenities, product use in bathrooms and product placement in same, discussion of same for no more than one hour by/with president of the LRMA.
  4. Written report on #2 and #3 detailing recommendations will be provided with 30 days. The report will be written and emailed to the Locker Room Manager or other appropriate staffers. The report will contain recommendations for changes in the operation of the shoe room and locker rooms to improve both.
  5. If needed the LRMA president will mentor the Locker Room Manager for five hours over the next 12 months starting from the date the club's payment for membership was received by the association. If desired by the LRM or management at his club, the president will speak with/mentor the LRM about the areas noted in the report that need improvement or in any other areas as noted by the LRM or the management at his/her club.
Locker Room Managers Association!!
$4,999.00
Diamond Membership
ONLY 2 Memberships AVAILABLE EACH YEAR
    A Diamond Membership entitles a golf and/or country club's locker room staff all of the benefits outlined in the Regular, Premium, Gold, Platinum Memberships above and also includes:

  1. Same as the Titanium Membership, but #1 - #3 will be done ON SITE at the member's club. ON SITE visits will take place between May 15th and December 15th.
  2. Written report detailing recommendations will be provided within 30 days. The report will be written and emailed to the Locker Room Manager or other appropriate staffers within 30 days of the on site visit. The report will contain recommendations for changes that will improve the operation of the shoe room and locker rooms.
  3. The president will take the Locker Room Manager and his staff through the association's 2 - 3 hour Locker Room Operations Training Seminar. The president of the LRMA will take the Locker Room Manager and his staff through a training curriculum covering nearly every phase of locker room operations. Strong points will be identified, weaknesses uncovered and a program will be set up to address and turn them into assets.
  4. If needed the LRMA president will mentor the Locker Room Manager via the phone or skype for 1 hour per month for a total of 12 hours over the next 12 months starting from the date the club's payment for membership was received by the association. If the LRMA and/or management would like him to, the president will speak with/mentor the LRM about the areas noted in the report that need improvement or in any other areas as noted by the LRM or the management at his/her club.
  5. Travel expenses will be paid by the club. These expenses are over and above the fee for the membership.
Locker Room Managers Association!!
$9,999.00
Foundation Membership
ONLY 1 Membership AVAILABLE EACH YEAR
    A Foundation Membership entitles a golf and/or country club's locker room staff all of the benefits outlined in the Regular, Premium, Gold, Platinum Memberships above. This membership level is for the club that is setting its locker rooms up from scratch or from the foundation upand includes:

  1. A lifetime membership in the association. The club that pays for a Foundation Membership will have a free lifetime membership in the association and will no longer pay annual dues.
  2. If the start up club purchasing this membership does not have a manager in place, the president of the association will help hire a locker room manager. He will write the ad, make suggestions as to where it should be placed, provide an article he authored with interview questions, do phone interviews and/or refer a member from the LRMA for the job if appropriate.
  3. Same as the Titanium Membership, but #1 - #3 will be done ON SITE at the member's club. ON SITE visits will take place between May 15th and December 15th.
  4. Written report detailing recommendations will be provided within 30 days. The report will be written and emailed to the Locker Room Manager or other appropriate staffers within 30 days of the on site visit. The report will contain recommendations for changes that will improve the operation of the shoe room and locker rooms.
  5. Once the LRM is on board, the president will take the Locker Room Manager and his staff through the association's 2 - 3 hour Locker Room Operations Training Seminar. The president of the LRMA will take the Locker Room Manager and his staff through a training curriculum covering nearly every phase of locker room operations. Strong points will be identified, weaknesses uncovered and a program will be set up to address and turn them into assets.
  6. If needed, the LRMA president will mentor the Locker Room Manager via the phone or skype for 1 hour per month for a total of 12 hours over the next 12 months starting from the date the club's payment for membership was received by the association. The president will speak with/mentor the LRM about the areas noted in the report that need improvement or in any other areas as noted by the LRM or the management at his/her club.
  7. A follow up ON SITE visit will take place at the end of the first year. The president will visit the club a second time to make sure recommended changes were made (the report will be reviewed with LRM and his/her staff), training was used and will teach advanced skills in shoe care (shoe dying and repair, heel liner replacement, etc.) and event management.
  8. Travel expenses will be paid by the club. These expenses are over and above the fee for the membership.


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